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Baby Bells & Info-Scandal |
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| Book I | Info-Scandal: Highway To Nowhere | |
| Chapter 1 | Promises, Promises: The Future is Always. | 23 |
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Chapter 2
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What Was the Information Superhighway, Anyway?
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35
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Chapter 3
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Consumers Never Cared & Technology Costs
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52
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68
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Chapter 5
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ISDN "It Still Does Nothing"
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81
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Book II
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History & Strategies: Shareholders First, Customers Last
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Chapter 6
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History of Ma Bell and the Baby Bells
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101
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Chapter 7
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Opinions About the Baby Bells' Future
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113
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Chapter 8
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Regional Bell Business Strategies Since 1984
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118
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Chapter 9
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Remove ALL Regulation, Plead Poverty,
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121
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Chapter 10
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The New Bells: Shareholders First, Customers Last
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132
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Chapter 11
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Buy Companies, Lose Money: RBOC Investments
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140
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Chapter 12
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Hollywood Calling
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152
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Chapter 13
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Liar, Liar: Baby Bells Pants on Fire
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157
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Book III
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Show Me the Money ÷ Bell Revenues and Profits
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Chapter 14
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RBOC Revenues, Expenses and Profits
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169
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Chapter 15
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Local Service, Toll Calls, Access Charges
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174
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Chapter 16
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Cash Cows? Comparing the Bells To Others
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189
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Chapter 17
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Employees Cuts and Poor Customer Services
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194
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Chapter 18
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New Construction by the Bells? ÷ NOT
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202
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Book IV
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The Regulators and The Laws
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Chapter 19
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Regulation: Nationwide Swiss Cheese
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217
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Chapter 20
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The FCC's Regulation Has Never Worked Well
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235
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Chapter 21
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State Regulation ÷50 of Everything
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248
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Chapter 22
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Alternate Regulation : The I-Way Sleight of Hand
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265
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Chapter 23
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Catching the Bells: Audits Reveal Wrong-doing.
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274
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Chapter 24
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Telecom Act: Aspirins Instead of Heart Surgery
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289
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Chapter 25
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Universal Service ÷ It Ain't Universal
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301
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Chapter 26
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Competition In Local Telecommunications: NOT
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307
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| Book V | Overcharging by the Numbers ÷ Do the Math | |
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Chapter 27
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Overcharging is in the Eye of the Beholder or Just Better Lawyers
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337 |
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Chapter 28
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Bell Critics: MCI, "The Rape of Ma Bell"
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341
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Chapter 29
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How Much the Subscribers are Owed.
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355
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Book VI ng,
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Overcharging on Your Phonebill and How to Save Money
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Chapter 30
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Overcharging on Your Phonebill
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376
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Chapter 31
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Aunt Ethel's $1,119 Rotary Phone
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381
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Chapter 32
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Inside Wiring Charges ÷ Faulty Insurance
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384
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Chapter 33
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FCC Subscriber Line Charge÷ Why?
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388
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Chapter 34
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Competitive Services Do Not Pay Their Fair Share
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393
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Chapter 35
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Installation Fees and the Captive Audience
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399
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Chapter 36
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Directory Assistance ÷ Count Your Calls
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402
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Chapter 37
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Taxes & Surcharges: Ghosts, & RBOC Revenue
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408
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Chapter 38
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Long Distance: The Bells Get 40%.
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415
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Chapter 39
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The Measured Service Scam:
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The Pelican Brief of Telecom
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417
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Chapter 40
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Toll Calls ÷ "A Big Rip-off"
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422
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Chapter 41
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Digital Spew?
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428
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Chapter 42
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Other Scandals: Cellular, Directory, Pay Phones
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430
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Book VII
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Customers and Conclusions
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Chapter 43
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Customers & Service.
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438
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Chapter 44
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Info-Scandal: A CALL TO ACTION
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449
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Chapter 45
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What's Broken In Telecom÷Everything
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453
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Chapter 46
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Refunds, Rebates, Lower Prices
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457
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Chapter 47
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Break-Up, Or Just Get Rid Of The RBOCs.
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461
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Chapter 48
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Fiber Was a Lie. Copper Lives! What's Next?
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466
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Acknowledgements
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469
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470
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APPENDIX 1 ÷ List of Exhibits
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475
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APPENDIX 2 ÷ Endnotes
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479
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| home |
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