New Networks Institute
The Unauthorized Biography of the

Baby Bells & Info-Scandal

Table of Contents
Foreward by Dr. Robert Metcalfe
Preface
Who Are the Baby Bells?
Book I Info-Scandal: Highway To Nowhere  
Chapter 1 Promises, Promises: The Future is Always. 23
Chapter 2
What Was the Information Superhighway, Anyway?
35
Chapter 3
Consumers Never Cared & Technology Costs
52
68
Chapter 5
ISDN "It Still Does Nothing"
81
Book II
History & Strategies: Shareholders First, Customers Last
Chapter 6
History of Ma Bell and the Baby Bells
101
Chapter 7
Opinions About the Baby Bells' Future
113
Chapter 8
Regional Bell Business Strategies Since 1984
118
Chapter 9
Remove ALL Regulation, Plead Poverty,
121
Chapter 10
The New Bells: Shareholders First, Customers Last
132
Chapter 11
Buy Companies, Lose Money: RBOC Investments
140
Chapter 12
Hollywood Calling
152
Chapter 13
Liar, Liar: Baby Bells Pants on Fire
157
     
Book III
Show Me the Money ÷ Bell Revenues and Profits
 
Chapter 14
RBOC Revenues, Expenses and Profits
169
Chapter 15
Local Service, Toll Calls, Access Charges
174
Chapter 16
Cash Cows? Comparing the Bells To Others
189
Chapter 17
Employees Cuts and Poor Customer Services
194
Chapter 18
New Construction by the Bells? ÷ NOT
202
     
Book IV
The Regulators and The Laws
 
Chapter 19
Regulation: Nationwide Swiss Cheese
217
Chapter 20
The FCC's Regulation Has Never Worked Well
235
Chapter 21
State Regulation ÷50 of Everything
248
Chapter 22
Alternate Regulation : The I-Way Sleight of Hand
265
Chapter 23
Catching the Bells: Audits Reveal Wrong-doing.
274
Chapter 24
Telecom Act: Aspirins Instead of Heart Surgery
289
Chapter 25
Universal Service ÷ It Ain't Universal
301
Chapter 26
Competition In Local Telecommunications: NOT
307
     
Book V Overcharging by the Numbers ÷ Do the Math  
Chapter 27
Overcharging is in the Eye of the Beholder or Just Better Lawyers
337
Chapter 28
Bell Critics: MCI, "The Rape of Ma Bell"
341
Chapter 29
How Much the Subscribers are Owed.
355
     
Book VI ng,
Overcharging on Your Phonebill and How to Save Money
 
Chapter 30
Overcharging on Your Phonebill
376
Chapter 31
Aunt Ethel's $1,119 Rotary Phone
381
Chapter 32
Inside Wiring Charges ÷ Faulty Insurance
384
Chapter 33
FCC Subscriber Line Charge÷ Why?
388
Chapter 34
Competitive Services Do Not Pay Their Fair Share
393
Chapter 35
Installation Fees and the Captive Audience
399
Chapter 36
Directory Assistance ÷ Count Your Calls
402
Chapter 37
Taxes & Surcharges: Ghosts, & RBOC Revenue
408
Chapter 38
Long Distance: The Bells Get 40%.
415
Chapter 39
The Measured Service Scam:
 
 
The Pelican Brief of Telecom
417
Chapter 40
Toll Calls ÷ "A Big Rip-off"
422
Chapter 41
Digital Spew?
428
Chapter 42
Other Scandals: Cellular, Directory, Pay Phones
430
     
Book VII
Customers and Conclusions
 
Chapter 43
Customers & Service.
438
Chapter 44
Info-Scandal: A CALL TO ACTION
449
Chapter 45
What's Broken In Telecom÷Everything
453
Chapter 46
Refunds, Rebates, Lower Prices
457
Chapter 47
Break-Up, Or Just Get Rid Of The RBOCs.
461
Chapter 48
Fiber Was a Lie. Copper Lives! What's Next?
466
     
 
Acknowledgements
469
 
470
 
APPENDIX 1 ÷ List of Exhibits
475
APPENDIX 2 ÷ Endnotes
479
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Copyright © 1998, 1999 New Networks Institute
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Last Updated: January 22, 1999